Network Operating Center

ITFMS NOC : Your network is our responsibility

NOC acts as a virtual team sitting at remote and is available round the clock to assist you. Hiring us will ensure complete peace of mind from Network operation activities, no matter if your team is available or not. Our monitoring and managing system work in the presence and even absence of your team.

The prime working is “NOC handle alarms”, which analyze the false alarms and proceed with the fixing of the actual ones. The automated system categorizes the severity of the ticket and forwards it to concerned experts deciding on how critical the issues are.

During the off-working hours, the NOC continuously monitor your client’s network and servers looking for problems. The issue noticed or arouse in these hours will be noted and the same will be populated with your concerned team when next they will be available.

Managed NOC services cover end-to-end IT infrastructure management, including the design and setup of NOC processes, continuous network monitoring, troubleshooting, and incident prevention procedures.

Science Soft provides fully managed NOC services that cover:

Services Covered

NOC Design & Setup

24/7 IT infrastructure monitoring

24/7 incident response

Communication tools management

Patch management

Data backup and storage management

Security software deployment, management and monitoring

Threat analysis
and prevention

KPI-based performance, service quality, and NOC optimization reporting

Service Option

A dedicated NOC team

ITFMS is ready to provide a dedicated team of expert support engineers and developers to reinforce your in-house IT crew and ensure stable performance of your IT infrastructure.

A fully managed NOC

Entrust NOC management to a reliable vendor! We will take full charge of your network operations center: from establishing the process to 24/7 monitoring and L2/L3 issue resolution.

How We Deliver Managed NOC Services ( Show Process )

Step 1

Designing NOC processes according to the SLA

Choosing and setting up tools for IT infrastructure monitoring and management.
Gathering a NOC team.
Designing the collaboration scheme (within the NOC team and with other teams) and reporting procedures.
Creating policies and SOPs, including a risk management plan.

Step 2

Performing NOC activities

Step 3

Improving NOC processes

reasons to partner with us

Quick response

We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

Experienced

In more than 27 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

No geek speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

Business savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

One Stop Shop

We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.